Just wanted to say a huge thank you for your absolutely awesome service! It was just amazing to get my ceiling sorted and dry in such a short time. I am blown away (no pun intended) by your customer service ( a fairly little job in comparison to some I'm sure), fast acting, professional. great communication. A special thanks to Vaughan- a genuine asset to your company!
I just wanted to drop a line to mention what an awesome person you have as an employee in Vaughan .
Last evening I was at the Petrol Station, and I accidentally dropped my car keys down the only drain in the whole place! Vaughan happened to be a customer at the Station at the same time, and came over to see if he could help. To cut a long story short, he spent almost an hour trying to fish my keys out for me, which he eventually managed to do.
I am amazed to see such community spirit and good will from Vaughan, and cannot tell you how appreciative I am of his kindness. To top it all, he wouldn’t even allow me to reward him in anyway, which is even more remarkable.
The added spin off is the great PR for your Company, and I will always use ARC should I ever need them, and will recommend them to others, as well as mentioning this good deed (indicative of your service) to my colleagues.
If there is a way to recognise Vaughan as a great person with in your Company, that would be wonderful.
Huge thanks to Michael and the team who sorted out my sister property. Your service and speed of responses is just fantastic, your professional advice is delivered in a friendly and easy to understand way. I will be recommending your company to anyone I can.
Trish - Flood customer
Thank you so much for your assistance on this. You’ve been fantastic! Bronwyn said the technician that attended was a pleasure to deal with and she appreciated the care he showed towards her mother.
I have requested urgent quotes for replacement carpet.
Thanks again Dave and Michael.
Home Claims Manager
Eileen wanted me to let you know that you have really done a great job and she is so appreciative.Although the stains are still visible and we will need to look at replacing the carpet, she said you were quick to assistand she would recommend Auckland Restoration to anyone.I’ve also passed this feedback onto our supplier manager.
Home Claims Manager
I've just had a carpet removed, dried out and re-fitted by you people after a flood.
The guys have just left after re-fitting it. Just wanted to say they were quick, efficient, turned up on time, did a great job and a pleasure to have around.
The Customer thinks you guys are absolutely fabulous, he said you guys were really really efficient.
Thanks alot J
Vianna – Home Claims Customer Manager
Our customer has mentioned that she was very happy with the service provided by Vaughan and found him to be very efficient and professional.
Well done Auckland Restoration!
Teri – Customer Services Officer.
We write further to our initial instructions to you to attend the premises on the 16th of May 2011. We also refer to our telephone discussions on the 27th of May 2011 in which the Insured advised that they were very happy with the work which your firm has undertaken and were most complimentary of, in particular your technician Vaughan. We thank you for your attendances
Jason – Loss Adjuster
Customer had advised she was very impressed with the service of Auckland Restoration.
Alex- Claims Consultant.
I was really happy with the work that was done- the carpet looks like new (this is better then what it was when we bought the house 3 years ago. He did a really good job and the carpet smelt nice. Carpet was already dry when we all got home at 8pm.
Deepika – Home claims Customer Manager
Just a big thanks for your amazing service and promptness.
I am Josephine’s sister…and Vaughn was at my place this afternoon to lift stains in our carpet.
Vaughn is always soooo obliging and very professional and such a pleasure to have as this is the second time
he has done our carpets.
He is an asset to your establishment.
Kind Regards Sia
I am very happy with the work done. “Kevin was delightful”
Dr Harvey – Customer /Insured